Materiality determination process and material matters

3. Digitisation strategy and challenges affecting member experience

Acceleration of the digitisation strategy to create efficiencies and maximise automation of processes

A solid, resilient and stable IT platform is critical to execute the SAICA strategy and meet the changing needs of the new world of work

The Ushintsho programme’s digitisation strategy faced delays due to inadequate capabilities, resulting in a 12-month setback. However, the transition to a new service provider and architecture has improved efficiencies and delivery. The third phase of the programme is scheduled for completion by the end of the first quarter in 2025

The Ushintsho programme is now on track and the benefits are being realised